TERMS AND CONDITIONS
1. TERMS AND CONDITIONS
Terms and Conditions
Terms and Conditions of Use
Version number 1.2, last updated 07/07/2017
|Macro Mahjong Platform Ltd.||Macro Mahjong Platform N.V|
|The Business Resource Network||8 Willemstadt, Curacao|
|53 Whateley’s Drive||Licence number #1668/JAZ|
1.1 Macro Mahjong Platform Ltd. purpose is for payment processing.
Macro Mahjong Platform N.V purpose is for gaming.
2. AMENDMENTS TO THESE TERMS AND CONDITIONS
We consider these terms to be fair. Should you need any advice regarding these terms, or any other part of our service, in your own and our interests, please contact us via our Member Services Department via the support link on the site and your trusted legal advisor. In these terms and conditions the licensed entity (which is noted above the words ‘Terms and conditions of use” which is located above) is referred to as ‘The company”, We; Mahjongclub.com. Macro Mahjong Platform N.V or any other name of similar purport and you are referred to as ‘member’, you, user, player or any other term of similar purport. Please note that all telephone calls are digitally recorded and may be used as evidence at our sole discretion.
For transaction security we use SSL encryption. All member data will be treated as confidential and will not be sold to third parties.
By checking the ‘I agree’ to the terms and conditions’ box you agree to be held by these terms.
It remains the Member’s responsibility to periodically check these terms and conditions to ensure that they continue to agree with them and the Member is advised to do so each time they use Macro Mahjong Platform N.V The Member’s continued use of Macro Mahjong Platform N.V will be a confirmation of their acceptance of any changes to these terms and conditions. Any stakes received (but not settled) prior to the time of amendment and notification of the amended terms and conditions will be subject to the pre-existing terms and conditions.
3. REGISTRATION AND USE OF THE CUSTOMER’S ACCOUNT
To register for an account to use Macro Mahjong Platform N.V (an “Account”), the Member must be at least eighteen years of age or the legal age required for gambling in the Members jurisdiction, whichever is the greater. The Member must ensure that the details provided by them on registration (or at any time thereafter) are correct and complete and must inform the Operator immediately of any changes to their details by updating their Account in order that the Operator can communicate with them effectively. The Operator reserves the right to request identification documents (e.g. passport or identity cards) for verification purposes.
Without limits the Operator does not accept stakes originating from the United States of America or Australia, accordingly, the Member warrants that they are not resident within these jurisdictions.
When the Member registers their Account on the Website, they will be asked to create a login and password (of which password will be in encrypted form and not accessible by the Operator). Please ensure your chosen password contains an upper case letter as well as a number and a symbol. Minimum 8 characters consists of at least one capital letter, one alphanumeric, one numeric and one special characters. In order to prevent fraud, the Member must keep this password confidential and not disclose it or share it with anyone. If the Member knows or suspects that someone else knows their password or that any other personal information has been stolen or otherwise accessed without their authority they should notify the Operator immediately by contacting firstname.lastname@example.org
If the Operator has reason to believe that there is likely to be a breach of security or misuse of Macro Mahjong Platform N.V, it may require the Member to change their password or it may suspend the Member’s Account.
The Member will not allow any other person or third party (including, without limitation, any minor) to use their Account or accept any prize on their behalf. The Member is solely responsible for all use of their own account through their login and password. Unless caused by the Operator’s negligence, any unauthorised use of the login and password will be the Members` sole responsibility and deemed the Members` use. The Member will therefore be liable for any such unauthorised use and will not be refunded any resulting losses wıthın their account, regardless of whether or not the third party who participated had the Members` consent.
If an account in inactive for 180 days or longer, meaning that a player has not logged in, the Operator reserves the right to levy an administration charge of Euro €5.00 per month for maintenance of the Account and set-off such charges against Gaming Funds in the account. If the Gaming Funds in the Account are less than Euro €5.00, an administration charge equivalent to the balance would apply and then no further charge will be levied. If the account remains inactive for 12 months or longer, the Operator reserves the right to cancel the Account and the Operator shall reserve the right to any balance in the Account as being deemed abandoned.
The Operator may suspend or terminate the Member’s Account immediately at its absolute discretion including if the Member breaches any of their obligations under these terms and conditions. The Operator reserves the right to any remaining balance, as well as the right to claim any damages caused by the breach.
The expiry or termination of a Member’s Account for any reason will not affect:
a.Any rights, obligations and/or liabilities accrued before the date of termination or expiry; or
b.Any rights, obligations and/or liabilities expressed to continue in force after and despite expiry or termination.
The Operator reserves the right not to open an Account for any applicant without having to provide any reason whatsoever. The Operator further reserves the right to refuse/reject and suspend and/or terminate without prior notification the Account of any Member who is suspected of cheating, hacking, attacking, manipulating or damaging the Operator’s normal gaming operations.
The use of artificial intelligence or “bots” on Mahjongclub.com is strictly forbidden. Likewise, any application that uses any or all of the data contained on Macro Mahjong Platform N.V or any other contracted third part software, for purposes (including but not limited to commercial purposes) other than participating in Macro Mahjong Platform N.V (e.g. via source violations) is prohibited. The Operator will take measures to prevent and detect the use of programs that are designed to enable artificial intelligence (non-humans) to utilise or benefit from the data contained on the Website. Any attempted or actual use of artificial intelligence by the Member will lead to termination of their Account.
The Member can cancel their Account at any time by informing the Operator in writing at email@example.com. If the Member does so, they must stop using Mahjongclub.com immediately.
The suspension or cancellation of the Member’s Account will not affect either party’s statutory rights or liabilities.
The Member may hold concurrently only one Account within the Macro Mahjong Platform N.V network. If more than one account is active at any single point in time for the same person, this may be treated as fraudulent activity. If the accounts have been made by mistake, the additional accounts that are created may be closed and the remaining balance on such accounts be moved and collected into the first account created. However, if the accounts have been deemed to be created by intent, the above does not apply, and will be seen as a breach of contract. In addition, no person shall be able to change their screenname at any point, for prevention of fraud.
Macro Mahjong Platform N.V and all pictures, graphics, photographs, animations, videos, music, audio, text and live feeds on the Website and the Software are and will remain the property of the Operator and are protected by intellectual property laws, including copyright. They may not be reproduced without the Operator’s prior written consent.
5. PAYMENT AND SECURITY
Money in the Member’s Account is used to place stakes with the Operator. The Member is not allowed to place a stake greater than the amount deposited in their Account. Any winnings are placed into the Member’s Account. Deposits and withdrawals are initially actioned by the Member through the My Account pages on the Website.
The Member accepts and authorises the Operator to instruct its payment management company to handle the processing of Account deposits and withdrawals. Macro Mahjong Platform N.V processes all payments through our wholly owned subsidiary: Macro Mahjong Platform Ltd.
The Business Resource Network
53 Whateley’s Drive
The Member allows the Operator to give such instructions on the Member’s behalf. The Operator reserves the right to withhold payment of any funds if suspicion or evidence of manipulation of Mahjongclub.com arises. The Operator may take action against the Member or any other party who manipulates, or tries to manipulate, Mahjongclub.com or any part of it. Please note that credit card transactions will appear on your billing statements as “MMX*mahjongclub”.
To maintain a high level of security to protect the Member’s funds, the Operator performs random security checks. In the event of such a security check, the Operator may require the Member to provide proof of identity (documents to match the recorded address of the Customer) and proof of source of funds. The below are documents that may be acceptable as proof of identity:
a. An active photo identification (proof of citizenship, passport, driver’s license etc.)
b. Proof of address issued within the last 90 days (Bank statement, credit card statement, electricity bill, etc. However, mobile phone bill is not accepted)
The Member has the responsibility for checking their available funds in their Account (the “Gaming Funds”) before or after each gaming transaction and prior to departing from the game session. If the Member suspects any errors, they must report it immediately to the Operator before participating in the next or another game. Failure to do so will result in the Member waiving their rights to raise future disputes and acceptance of all previous gaming records as true and correct.
The Member must inform the Operator as soon as reasonably possible if they believe that their Account information is being misused in any way by a third party so that the Operator may suspend their Account. The Operator will not be held responsible for any reasonable delay in such suspension.
To abide by the Operator’s Anti Money Laundering policy, it is a requirement by the Operator that, on the first occasion a Member requests a withdrawal of funds which exceeds Euro €2,500 as well as minimum withdrawal of €80 (or currency equivalent) or when taken together with all other payments made to a Member within the 30 days immediately preceding the date on which the payment is to be made, the aggregate amount exceeds Euro €2,500 (or currency equivalent) then satisfactory evidence of identity must be provided by the Member. The minimum requirement will be a copy of a current photo identification document and a copy of a document as proof of residential address (e.g., bank or credit card statements, utility bill (excluding mobile telephone account), etc), which must not be more than 90 days old. Thıs ıs for your security so please ensure your account details are correct prior to this request.
Subject to the terms contained in these terms and conditions or any applicable law, the Member may withdraw Gaming Funds from their Account at any time.
Subject to any limitations imposed by the Operator’s payment management company, any applicable taxes and fees in connection with any awarded prize are the Member’s sole responsibility. Prizes cannot be transferred, substituted, or redeemed for any other prize.
Payments are processed by MoneyMatrix Ltd. MoneyMatrix Ltd was incorporated under the laws of Malta, bearing company registration number C64593 and having its registered address at Level 3, St. Julian’s Business Centre, Triq Elija Zammit, St. Julian’s, STJ 3155, Malta.
6. ANTI-MONEY LAUNDERING PROVISIONS
“Upon the compliance of the above requirements by the Member (the “KYC Compliance”), then the KYC Compliance shall remain in effect for so long as the documents submitted shall not be invalidated for any reason whatsoever and the Member shall be at liberty to make a request for withdrawals of Gaming Funds at any time.
The Operator will only credit Gaming Funds into the Account of the Member that placed the winning stake. Further, the Operator will only pay out Gaming Funds via the method that the Gaming Funds were deposited into the Account.
Subject to any limitations imposed by the Operator’s payment management company and the terms contained in these terms and conditions, the maximum withdrawal of Gaming Funds for any one 24 hour period to the Member is Euro €50,000 or the currency equivalent.
In making a stake, the Member will determine the amount of his own stake, subject, to the following:
The minimum and maximum amount of any stake shall be as indicated wıthın the game in whıch you have chosen. thıs is shown ın the game play area.
The Member must make their stakes as an individual. The Operator will be entitled to reject and treat as void a series of identical stakes from different Members or where the Operator suspects that Members are acting in collusion or as a syndicate with any other individual(s) and will be entitled to refuse payment of any winnings.
In order to make a stake, there must be available Gaming Funds in the relevant Member`s Account equal to or exceeding the amount of the stake. If the Member’s available Gaming Funds do not cover the stake Mahjongclub.com will not be able to process the stake.
Where a manifest error or systems failure results in incorrect or erroneous game results, any stake (or part of a stake) made will be void. If such error is noticed beforehand, the Operator will immediately void the game and return all stakes placed to the Member’s Account.
Where a stake is settled incorrectly due to, for example, an erroneous result being recorded on Macro Mahjong Platform N.V , such settlement will be invalid and reversed.
The Operator may, at any time, in its absolute discretion and without giving any reason or advance notice, suspend a game.
8. PLACING A STAKE
Stakes may only be placed via the Website.
A stake is accepted only when confirmed in accordance with the procedures stated in the Gaming Rules.
If a stake is declared “invalid” or “void” for the purposes of these terms and conditions, the amount of the stake will be reversed to the Member’s Account.
The Member will be responsible for ensuring that their stakes are correct. stakes placed and accepted within the relevant time limit may not be revoked or changed except as expressly provided in these terms and conditions.
9. RESULTS AND EVALUATION OF GAMES
The Member acknowledges that the Operator’s Random Number Generator (“RNG”) will determine the shuffling and dealing of tiles, shaking of the dice, the outcome of the games and other randomly generated events that are part of Mahjongclub.com and that the Member agrees to accept such shuffling and dealing of tiles, shaking of the dice and the outcomes of the game and other randomly generated events performed by the RNG, as final and conclusive.
10. SPECIAL RULES FOR SPECIFIC GAMES
In addition to accepting these Terms and Conditions, you acknowledge and agree to be bound by the “House Rules” and “Game Rules” which are posted on www.mahjongclub.com and amended from time to time by us. In addition, you must comply with “table stakes” rules as set out by us from time to time.
You may not remove money from the table during a playing session.
Players are asked to refrain from “table talk” or “coffee-housing” or talking during a hand in a way that compromises an opponent’s hand. This applies if you are playing in the hand or watching the hand. Repeated abuse of this aspect of player behaviour will result in suspension or permanent restriction of play.
Abusive or offensive language or other behaviour considered inappropriate by Mahjongclub.com in the context of the product will not be tolerated. Bad behaviour or offensive language identified by Mahjongclub.com or brought to its attention will be dealt with swiftly, and may result in a suspension or loss of playing privileges or such other action as may be decided by us.
It is your responsibility to read and understand the rules of each Game. You acknowledge and agree to abide by the rules of each of the Games as published and periodically changed on our site. Such rules that are referenced herein are incorporated hereto, form part of these Terms and Conditions. Stakes on the Games may only be placed through your personal account on this site. We shall not accept wagers in any other form or by any other means.
11. THE MEMBER’S REPRESENTATIONS
The Member represents, warrants and certifies that they have reached the age of 18 or the legal age required for gambling in the Member’s jurisdiction, whichever is the greater.
The Member represents, warrants and certifies that they fully accept that all computer instructions and responses sent over the Internet to and from Mahjongclub.com and the Software will be binding on the Member.
The Member understands that by using Mahjongclub.com they may lose money on stakes placed and they accept full responsibility for such loss. The Member agrees that their use of the Website is at their sole risk.
Should funds be credited to or debited from a Member’s Account in error, it is the Member’s responsibility to notify the Operator of the error without delay. Any sums credited to the Member due to the error will be deemed invalid and must be returned to the Operator. Funds credited to an Account in error are not available to stake with and the Operator reserves the right to void any transaction involving such funds. For the avoidance of doubt, where the Member has a credit balance and further sums are erroneously added to this, the Member is permitted to transact up to the level of funds available in their Account excluding the erroneously added funds. The Member agrees to indemnify the Operator for the return of any erroneously credited funds that the Member has withdrawn.
12. NO WARRANTY
The Operator will endeavour to provide Macro Mahjong Platform N.V using its reasonable skill and care. The Operator makes no further warranty or representation, whether express or implied, in relation to Macro Mahjong Platform N.V Any implied warranties or conditions relating to satisfactory quality, fitness for purpose, completeness or accuracy are hereby excluded.
The Operator makes no warranty that the Macro Mahjong Platform N.V will meet the Member’s requirements or will be uninterrupted, timely, secure or error-free, however every possıble securıty measure has been actioned by us to the best of our abilıty and knowledge.
The Member should be aware that the quality of connections via the internet connection to Mahjongclub.com varies from Member to Member and may not be absolutely stable. The Operator is not responsible for any misplaced stakes. If a Player is unable to contınue, a bot wıll contınue the game on a random variable.
The Operator carries out regular maintenance to Mahjongclub.com to ensure, as much as possible, that an optimum gaming experience is provided to the Member. During such maintenance sessions, the Member acknowledges and agrees that access to Mahjongclub.com may be limited to allow for such necessary repairs, maintenance or the introduction of new facilities or services. The Operator will make reasonable efforts to notify Members of such downtime in advance of it occurring (whether via an advance schedule of downtime or period notifications on the MahjongClub.com) and resume the service as soon as it reasonably can.
13. LIMITATION OF LIABILITY.
The Customer agrees that their use of Macro Mahjong Platform N.V is at their sole risk.
The Operator will not be liable in contract, tort, negligence, or otherwise, for any loss or damage whatsoever arising from or in any way connected with the Member’s use of Mahjongclub.com, whether direct or indirect, including, without limitation, damage for loss of business, loss of profits, business interruption, loss of business information, loss arising from downtime or any other pecuniary or consequential loss (even where the Operator has been notified by the Member of the possibility of such loss or damage). Further, liability for such damage will be excluded, even if the exclusive remedies provided for in these terms and conditions fail for their essential purpose.
The Operator will not be liable or responsible to the Member for any loss or damage incurred or suffered by the Member as a result of any suspension or stoppage (whether temporary or permanent) of Macro Mahjong Platform N.V arising from any governmental order or change in policy by the regulator.
The Operator will not be responsible or liable to the Member for any loss of content or material uploaded or transmitted through Macro Mahjong Platform N.V and the Member confirms that the Operator will not be liable to the Member or any third party for any modification to, suspension of or discontinuance of Mahjongclub.com.
The Operator will not be responsible for any breach of these terms and conditions caused by circumstances beyond its reasonable control.
Certain statutes, rules and regulations may imply certain non-excludable warranties or conditions and to the extent such are not permitted to be excluded, the Operator’s liability for breach of such conditions or warranties and the Member’s sole and exclusive remedy will be limited to the reimbursement of the Member’s available Gaming Funds at the time of the breach including any portion of that balance placed as a stake on any part of Macro Mahjong Platform N.V
Mahjongclub.com reserves the right in this instance to freeze any and all monies within the clients accounts pending investigation.
The Member agrees fully to indemnify, defend and hold the Operator, and its officers, directors, employees, agents and suppliers, harmless immediately on demand, from and against all claims, liabilities, damages, losses, costs and expenses, including legal fees, arising out of any breach of these terms and conditions by the Member or any other liabilities arising out of the Member’s use of Mahjongclub.com or use by any other person accessing Mahjongclub.com using the Member’s Account details.
The Member will indemnify the Operator for all losses and damages suffered by the Operator as a result of wrongdoings and/or fraud committed by the Member or group of Members acting in concert or as a syndicate. “Wrongdoings and/or fraud” will include but not be limited to attempts to breach the Gaming Rules, single account per player rule, to exceed the stake limits, hacking, use of artificial intelligence or bots, providing false personal information, and/or any actions and/or omissions which the Operator reasonably deems to be a fraud and/or wrongdoings.
The Member may not transfer any of their rights under these terms and conditions to any other person. The Operator may transfer its rights under these terms and conditions to another business where the Operator reasonably believes that the Member’s rights will not be affected.
16. THIRD PARTY CONTENT
Macro Mahjong Platform N.V provides content from other Internet sites or resources (“Third Party Content”) and while the Operator takes all reasonable steps to ensure that material included on Macro Mahjong Platform N.V is correct, reputable and of high quality, the Operator does not make any warranties or guarantees in relation to Third Party Content and will not be held liable by the Member for any such Third Party Content. If the Operator is informed of any inaccuracies in the Third Party Content contained on Mahjongclub.com, it will attempt to correct the inaccuracies as soon as it reasonably can.
The Operator make no representations or warranties regarding any third party websites linked to Macro Mahjong Platform N.V (“Linked Sites”), the entities which operate the Linked Sites or which feature on the Linked Sites. The Operator will not accept liability for any loss (including any indirect or consequential loss) or damage the Member may suffer directly or indirectly as a result of using any of the Linked Sites or relying on any material contained therein. The Member acknowledges that the Member’s access to and use of any of the Linked Sites is entirely at their own risk.
17. THIRD PARTY RIGHTS
Except insofar as these terms and conditions expressly provides that a third party may in their own right enforce a term of these terms and conditions, a person who is not a party to these terms and conditions has no right under local law or statute to rely upon or enforce any term of these terms and conditions.
18. TECHNICAL MALFUNCTIONS
The Member fully accepts and agrees that random number generator (“RNG”) software will determine the shuffling and dealing of tiles, shaking of the dice and other randomly generated events required in Macro Mahjong Platform N.V. If there is a discrepancy between the result showing on the Software and the Operator’s server, the result showing on the Operator’s server will govern the result of Mahjongclub.com. In the event of system malfunction or damage, which results in the loss of data, the Operator will make reasonable efforts to recover all historic data and all recovered data will be deemed official.
Any failure on the Member’s side including but not limited to network connection or computer problems, will not void the game result. The Member can check their own hand history in the “my account” section after logging into the game client.
19. SETTLEMENT OF DISPUTES
The Member understands and agrees that (without prejudice to their other rights and remedies, including the referral to an agreed dispute resolution process) the Operator’s records and subsequent management decision will be the final authority in determining the terms of the Member’s participation in Macro Mahjong Platform N.V, the activity resulting there from and the circumstances in which they occurred.
If the Member has any dispute with regard to any outcome of the games or any other activity, the Member must submit their complaint to the Operator in writing within fourteen (14) days of the incident by email to firstname.lastname@example.org Any notice the Operator gives to the Member (save as otherwise set out herein) will be sent to the email address that the Member provided when the Member registered the Member’s Account. It is the Member’s responsibility to give the Operator notice of any changes to this address by writing to email@example.com setting out the updated details and to regularly check the Member’s email account for emails from the Operator.
If any part of these terms and conditions will be deemed unlawful, void or for any reason unenforceable, then that provision will be deemed to be severable from these terms and conditions and will not affect the validity and enforceability of any of the remaining provisions of these terms and conditions.
The time stamp on all records either stored in or written to the Operator’s transactional database including but not limited to stakes (whether accepted or declined), announcements, messages and reports shall be recorded as Greenwich Mean Time (GMT) plus 0 hours.
No waiver by the Operator of any of these terms and conditions will be construed as a waiver of any preceding or succeeding breach of any of these terms and conditions.
Unless otherwise expressly stated, nothing in these terms and conditions will create or confer any rights or any other benefits in favour of any person other than the Member and the Operator.
Nothing in these terms and conditions will be construed as creating any agency, partnership or any other form of joint enterprise between the Member and the Operator.
Clause 15 (Indemnity) will continue in force after and despite expiry or termination (for whatever reason).
The Member agrees to be bound by and adhere to the Gaming Rules in their participation in Mahjongclub.com. The Operator also reserves the right to modify the Gaming Rules, including table limits and game features.
The Operator may update these terms and conditions from time to time for legal or regulatory reasons or to allow the proper operation of Macro Mahjong Platform N.V.
These terms and conditions, as published in English from time to time, govern this contract. Translations into other languages are made as a service and are made in good faith. In the event of ambiguity between the English version and a translation, the English version prevails over any translation.
These terms and conditions contain the entire agreement between the Member and the Operator relating to Macro Mahjong Platform N.V The Member confirms that, in agreeing to accept these terms and conditions, the Member has not relied on any representation save insofar as the same has expressly been made a representation in these terms and conditions. The Member agrees that the Member will have no remedy in respect of any misrepresentation which has not become a term of these terms and conditions save that the Member’s agreement will not apply in respect of any fraudulent or negligent misrepresentation whether or not such term has become a term of these terms and conditions.
Macro Mahjong Platform N.V is subject to the laws and regulations of the Curacao Gaming Free Zone and any dispute arising out of or relating to these terms and conditions, Macro Mahjong Platform N.V , prizes, web site, Software, the Operator, the developer of the Software, and/or the Operator’s payment management company will be governed by the laws and the Courts of the Curacao E-gaming Free Zone .
22. RESPONSIBLE GAMBLING
The Operator is committed to responsible gambling. Please refer to our responsible gambling policy.
Self exclusion of player
Each player can self exclude them self in the personal my account section that each player has access to. The player needs to confirm a tick box saying “Self exclude me”. Self exclusion will prevent the player from placing any stake with Macro Mahjong Platform N.V , and from accessing the player account for a minimum of 6 month. Should the player have any available funds in the account, then Macro Mahjong Platform N.V will deposit them back to preferred payment solution. The player account will not be reactivated under any circumstances during the 6 months minimum exclusion period. If Macro Mahjong Platform N.V becomes aware of any other accounts held by player, Macro Mahjong Platform N.V will enforce self exclusion on those accounts additionally.
Macro Mahjong Platform N.V minimum period for self exclusion is 6 months. During that time the person should take active steps to overcome their gambling problem, particularly to seek gambling counselling. We recommend the person to talk to GamCare.co.uk. Once the person feels they can manage to control their gambling, they can apply to end the self exclusion.