We at offer you a wide array of deposit options for convenience. Choose from the below payment options and follow the instructions below to guide you through the process.

If you have any questions please let us know and we will do our best to help you. Please contact us at

Deposit Steps:

Excited to play with real money? We’ve made it easy for you to deposit.

  1. Login to your player account.
  2. Click the “Account” button.
  3. Click the “Deposit” tab.
  4. Select the deposit options of your choice and follow the step-by-step instructions.

Withdrawal Steps:

Withdrawing your winnings is also a hassle free easy process:

  1. Login to your player account.
  2. Click the “Account” button.
  3. Click on “Withdraw” tab.
  4. Select the withdrawal options follow the step-by-step instructions.

Note: Withdrawals are first processed back to the method(s) used to deposit. If you have a winning that exceeds the total deposits you can withdraw your money to the payment options below.

Refund Policy

Mahjong operates with a 14 days cooling off period as is required by law for the purchase of the Mahjong gaming dollars (the “Product”). If the purchaser is not satisfied with their purchase for any reason whatsoever and has not logged in and used or redeemed any content of the purchase Product within 14 days from when it was purchased, Mahjong will refund any payment made to Mahjong in full. In any other case the Product is considered as used in its entirety and no refund or chargeback will be accepted.

Set Deposit Limits

We believe that you should be allowed to manage your own budget for playing Mahjong. You can restrict your weekly deposit limits. This function is set under My Account tab in the client. Please also read our responsible gaming section on the site.


PLEASE NOTE: The transactions will appear on your cardholder statement as “Mahjong – OnlineMahjong”

Please take time to read this section. Below are a few reminders when withdrawing at

  • The payee name entered for withdrawal must match the information you used when you registered for your player account.
  • You can only do a single withdrawal of minimum Euro € 80 per day.
  • You can withdraw money from any withdrawal method within your Personal Wallet.
  • Withdrawal to MasterCard or Visa is not possible – these will be handled using other methods.
  • Macro Mahjong Platform N.V. offers us free withdrawals every 7 days. Meaning if you withdraw funds on Monday, you can withdraw funds the next Monday with no fee. If you withdraw funds before 7 days of your last withdrawal you will be charged a fee for it.

The less bank charges we have to pay, the more bank charges we can pay to you, our players, in the form of bonuses and tournaments. Please plan your withdrawals so that they come more than 7 days apart.

Know your player process

Your security is our top priority. To protect from fraudulent activities we will need to acquire proper identification from you to be able to process the withdrawal above Euro € 2500 per day.         

To complete this process, please complete:

  • Personal Identification – one photo ID from the following list:◦Passport
  • Driving license
  • National Identification card (photographic)
  • Citizenship certificate
  • Address Verification – one of the following:◦Utility Bill (less than 3 months old)
  • Tax Bill
  • Copy of Bank Statement (less than 3 months old)
  • Source of Payment Verification – one of the following◦Account registered Credit or Debit card (front only)
  • Copy of Credit or Debit card account statement of a card registered on your player account (less than 3 months old)
  • Copy of bank statement – must have a transaction or card number visible on it (less than 3 months old)

Please take note

  • The documents must be comprehensible and legible and have your username written on all documents. If this is not the case processing time may be longer and may result in temporary account suspension.
  • Use the highest resolution available on your scanner, camera, fax machine, etc.
  • Please send scans in JPEG or GIF file formats only with a maximum size of 10MB per page.
  • For your personal security please cover/blank out all digits except for the last four of the account and card numbers, leaving the start and expiry date visible.
  • Please send documents that state your residential address. Unfortunately, documents addressed to a PO Box number is not accepted for validation.

You can send these documents via one of the following methods:

  • By fax
  • By E-mail
  • By secure file sender or upload
  • By Post

Feel free to send us an email through the contact form below. Or email us anytime at

There are many different types of Mahjong. Check out the Basic Rules, Rule Types, Multi-table Tournaments and Game Policies

Learn more

100% Bonus up to $100 on your first deposit! Download and install the free software today to claim your bonus!